Refund & Returns Policy

Last Updated: October 2025

Thank you for choosing Travel With Hassan Tourism LLC, operated by Y Mentorship Services LLC (“we,” “our,” “us”). We are committed to providing high-quality travel, tourism, and event management services. This Refund & Returns Policy explains our terms for cancellations, refunds, and changes related to bookings made through our website https://travelwithhassan.online/.

By making a booking or purchase on our website, you agree to the terms outlined below.

1. General Policy

All bookings and services offered on our platform are subject to availability and confirmation. Refund eligibility depends on the specific type of service, package, or tour purchased and the timing of your cancellation request.

Due to the nature of travel arrangements involving third-party providers (airlines, hotels, and tour operators), refund policies may vary accordingly.

2. Cancellation by Customer

Customers may request cancellations by contacting our support team via email at info@travelwithhassan.online or by phone at (251) 910-9247.

Cancellation Timelines:

  • Within 24 hours of booking: Full refund (if the booking has not been confirmed or ticketed).

  • After 24 hours and up to 7 days before departure: Partial refund, subject to supplier rules and administrative fees.

  • Less than 7 days before departure: No refund available, except in extraordinary circumstances.

All refund requests must be made in writing and accompanied by proof of booking.

3. Non-Refundable Services

Certain services and products are non-refundable, including:

  • Flight tickets once issued

  • Visa or documentation fees

  • Holy tours (Umrah, Hajj, or pilgrimage) after confirmation

  • Hotel bookings within non-refundable rate categories

  • Customized or group event bookings

4. Refund Processing Time

Once approved, refunds will be processed using the original payment method within 10–15 business days.
Processing times may vary depending on the payment provider or financial institution.

We will notify you by email once the refund has been initiated.

5. Changes or Modifications

If you need to make a change (such as rescheduling dates or upgrading packages), please contact our team as early as possible.
Additional fees may apply depending on supplier policies and availability.

We aim to accommodate change requests wherever feasible, but modifications are not guaranteed.

6. Cancellations or Delays by Service Providers

If a third-party provider (e.g., airline, hotel, or event organizer) cancels or modifies a booking, we will work on your behalf to obtain the best possible alternative or refund.
Please note that such refunds are subject to the provider’s own policies and timelines, which may vary.

7. Force Majeure (Unforeseen Circumstances)

We are not liable for cancellations or delays caused by events beyond our control, such as natural disasters, political unrest, flight disruptions, or pandemics.
Refunds in these cases will depend on the flexibility of the third-party providers involved.

8. No-Show Policy

If a customer fails to appear for a scheduled tour, flight, or hotel check-in without prior notice, no refund will be issued.

9. Duplicate or Unauthorized Transactions

If you believe a duplicate or unauthorized transaction occurred, please contact our support team immediately.
After verification, eligible refunds will be processed back to the original payment method within 10 business days.

10. Contact Us for Refunds or Assistance

For all refund or return-related questions, please contact our support team:

Y MENTORSHIP SERVICES LLC (DBA: Travel With Hassan Tourism LLC)
📍 14321 WESTWAY LN, DALE CITY, VA 22193, USA
📧 info@travelwithhassan.online
📞 (251) 910-9247
🌐 https://travelwithhassan.online/refund_returns/